Ticketing sms api are also quite popular among system administrators as a major help desk software.With ticketing software you can reduce the chances of overlooking trouble tickets lost in your mailbox. It also helps you in resource allocation as you allot one job to one employee. The entire process of problem solving becomes transparent and can be used as a guide to future situations.
You can either purchase or download open source free help desk software that can be easily installed in your system and can be customized as well.
Presently there are a large number of companies using this ticketing software for effectively handling technical problems. Software like PcAnywhere, Microsoft Remote Desktop, IBM Tivoli, or Dameware are only few of the programs which are capable of handling the issues pertaining to support services.
The support software of this kind are particularly designed for asset monitoring, projects, licenses, tasks and hardware configurations. Customer service software is designed in such a way that it can develop bonds with existing private network, providing IP details and all necessary controls to each of the machines that are connected with technical network services.
Free help desk software centralizes the data contained in database and offers the response logs and service request history as and when required. Help desk software alsooffers hardware and software inventory with user-friendly and an easily accessible web interfaces.